Rochester Art Center - Visitor Experience Assistant

The Visitor Experience Associate Assistant (VXAA) plays a vital role at the Rochester Art Center.  This position helps orient all visitors to the Art Center and Gallery Shop while providing opportunities for further engagement with the exhibitions and contemporary art.

Responsibilities:

• Provide a professional and welcoming environment for every visitor/customer
• Assist with opening and closing the Desk, Galleries, and Gallery Shop as scheduled
• Provide daily report on attendance, facility usage, and/or demographic data
• Assist with display of merchandise
• Replenish and stock merchandise and supplies
• Handle all kinds of promotional events/sales
• Maintain the cleanliness, tidiness, and organization of the Galleries, Desk, and Shop
• Help with various projects based on departmental needs
• Perform custodial and facility duties such as sweeping. Light mopping, replenishing of paper goods in restrooms, trash removal and occasional snow shoveling
• Participate in regular in-service training on exhibitions and related material
• Be knowledgeable about current and upcoming exhibitions and serve as a resource for visitors
• Actively engage with visitors to further their understanding and appreciation of the exhibitions
• Acquaint visitors with technology and other resources available for an integrated museum experience
• Cover registration, security or other posts during special events

Required:

• Strong communication sills – verbal and written
• Dependable, punctual, friendly, cooperative, flexible, pro-active, and solution-oriented
• Positive, enthusiastic, and helpful
• Ability to work well with people of all ages and backgrounds
• Ability to work under little or no supervision
• Self-motivated with good organization skills and attention to details
• Ability to maintain composure and professionalism in stressful situations and can think on his/her feet
• Ability to multi-task efficiently
• Proficiency with MS Office applications

Preferred:

• Experience in customer service
• Knowledge of cash handling and record keeping
• Interest in contemporary art-related topics

Requisition # 173805