- Campuses:
- Twin Cities
- Crookston
- Duluth
- Morris
- Rochester
- Other Locations
UMR faculty and staff are provided with Voice over IP (VOIP) services through University of Minnesota Office of Information Technology. Information on using the phones follows.
Phone Features
Initial Voicemail Setup
- Dial 30000 to access your voicemail (or 507-258-8000 if you are away from campus)
- A new voicemail password (5-15 digits and different than 5-digit phone number).
- Your name announcement (e.g.: "John Smith").
- Your personal greeting announcement (e.g.: "You have reached John Smith. Sorry I missed your call. Leave a message and I'll get right back to you.").
Enter Gopher Messaging
| step | prompt | action |
| 1 | Gopher Messaging asks for your mailbox number | Enter your 5 digit mailbox number and press "1." Note: If this is a group mailbox, enter the number of your extension mailbox and press "#." |
| 2 | Gopher Messaging asks for your password | Enter your 5 digit mailbox number and press "#." Note: If this is a group mailbox, use just the 5 digits of the main mailbox number. |
Change Your Password
Your initial Gopher Messaging password is the same as your 5 digit mailbox number.
| step | prompt | action |
| 1 | Gopher Messaging asks you to change your password. This is required. | Enter a password and press "#." |
| 2 | Gopher Messaging asks you to confirm your new password | Enter your password again and press "#." |
Record a Name Announcement
| step | prompt | action |
| 1 | Gopher Messaging asks you to record a name announcement | Speak your name and press "#." |
| 2 | Gopher Messaging replays your recorded name announcement | To accept press "#." |
Record a Personal Greeting
| step | prompt | action |
| 1 | Gopher Messaging asks you to record a personal greeting | Speak your personal greeting and press "#." |
| 2 | Gopher Messaging replays your recorded personal greeting | To accept press "#." |
To perform additional mailbox setup such as busy greetings, press "#" at the main menu prompt to change personal options.
Place a Call
On Campus:
- Dial 5 digit number (Fairview phone numbers only)
Off Campus:
- Dial
+ area code + number
International:
- Dial +
+ international number
Forward Your Calls
All calls are forwarded to an alternate number.
- Lift handset
- Dial code
- Hear confirmation tone
- Dial destination number
- Hear confirmation tone
- Hang up
An incoming call rings one short ring, which alerts you that call forward is still active, then forward to the specified destination. The forwarding destination phone number is the only number which can place and transfer calls to the original phone number.
Cancel Call Forwarding
- Lift handset
- Hear "Forward"
- Dial code
- Hear confirmation tone
- Hang up
* Off campus call forwarding feature must be ordered.